Question 1

What certifications do UYEA products carry?

Accepted Answer

All UYEA products are manufactured under ISO 13485 quality management systems and carry CE marking where applicable. Our thermal and hydrotherapy lines are additionally certified to IEC 60601 for medical electrical equipment safety.

Question 2

Are UYEA devices suitable for home use?

Accepted Answer

Our enterprise and clinical lines are designed for professional settings. However, selected products in the Botanical Aromatherapy range are available in residential configurations with simplified controls and automatic safety cut-offs.

Question 3

How does UYEA handle regulatory compliance across different markets?

Accepted Answer

UYEA maintains a dedicated regulatory affairs team that monitors FDA, EU MDR, and NMPA requirements. Each product SKU is tagged with jurisdiction-specific compliance metadata, and our manufacturing partners are audited biannually.

Question 4

What maintenance do UYEA hydrotherapy units require?

Accepted Answer

Routine maintenance includes quarterly filter replacement, annual pump inspection, and biannual water quality calibration. All units ship with a 24-month comprehensive warranty and optional extended service plans.

Question 5

Can UYEA products be integrated with existing facility management systems?

Accepted Answer

Yes. All UYEA devices expose a standardised REST API and support MQTT for IoT integration. We provide native connectors for major building management systems including Siemens Desigo and Schneider EcoStruxure.

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